FREQUENTLY ASKED QUESTIONS

In order to make a purchase you can browse through our catalog using our special filter page available by clicking SAMPLE PACKS in the upper main menu. By using the filter on the left you can browse through formats, categories, genres and apply a price filter. You can also scroll down to the footer and go directly to specific tags on any of the website’s pages.

When searching for sounds, each product has at least one audio demo, cover, full description and tech specs to see what’s in the pack.

Most of the sample packs can be purchased as either WAV or APPLE LOOPS, the one shots will always be available as WAV along software sampler files for EXS24, Kontakt, NNXT, Halion, the drum loops come with REX2 files.

When you have found the desired sounds, choose your format/download option (if available) and add it to the cart. Do this with all your products. When you are finished, either click the upper right cart symbol or click the footer (bottom of the page) ‘cart‘ text.

In the cart you can find all your products along with the chosen format. This is the place you can also input coupons (if available). Review your order and if you’re happy click ‘Proceed to check-out‘. On the check-out page please input the required details and input a password to create your account. You will need it to download the purchased sample packs. Review your order before you proceed onto payment.

We have 2 payment options: Paypal & Stripe. These are both secure and safe to use. Feel free to choose which one you this is best for you.

Once the payment has been completed you will be redirected to the downloads page. Here, you will find all your products ready to be downloaded in the chosen format.

If you are not redirected or you have closed the website window by mistake, you can always find your downloads by clicking ‘My Downloads‘ from the upper menu.

You can download all of your files right away. The only rules that apply are the following: UNLIMITED DOWNLOADS PER FILE and a TOTAL DOWNLOAD AVAILABILITY OF 60 DAYS. This means you can download each sample/synth pack purchased how many times you want and the files will be available to you for 60 days. After 60 days have passed you cannot download your files anymore but you can contact us if you’ve lost them.

Our reward points system is a way to give back to our customers. Every time you make a purchase on our website (starting from £0.95) you are given 100 credits.

100 credits = £1

You are able to use these credits that will be stored in your account to buy other packs. The price in points for each pack is displayed on every product page under "Price in reward points", this being the amount of credits you need to get the pack for free.

You can always use these points to deduct a certain amount at the check-out page and get the pack(s) a bit cheaper depending on how many reward points you already have.

To check how many points you currently have, go to Account > Dashboard > Your Reward Points.

This is a general licence which covers all HY2ROGEN/MICRO PRESSURE/PRESSURE SAMPLES products.

These Sounds remain the property of HY2ROGEN – Andrei Axinte. (Collectively, “Licensor“) and are licensed to you as the original end-user (“Licensee“), for use subject to the provisions below. All rights not expressly granted herein are reserved exclusively by Licensor. 

• The Licensee may use the Sounds in combination with other sounds in music productions (which include soundtracks of such as films, video productions, radio/TV programs or commercials, computer games and multimedia presentations, library music), public performances, and other reasonable musical purposes within musical compositions. 
• The Licensee may modify the Sounds and may use the Sounds for commercial purposes as part of a musical composition with other sounds. 
• The Licensee MAY NOT use the Sounds in isolation as sound effects or as loops (i.e. a sequence of musical events) or any competitive products that are sold or relicensed to multiple third parties. 

A right to use the sounds is granted only to the Licensee and is NOT transferable. This license expressly forbids resale, relicensing or other distribution of the Sounds, either as they exist or any modification thereof. You cannot sell, loan, rent, lease, assign, upload to or download from any server, or transfer all or any of the enclosed sounds to another user, or for use in any competitive product. 

Licensor will not be responsible if the sounds do not fit the particular purpose of the Licensee. 

All of the sounds available for FREE DOWNLOAD (Taster Packs, Free Sample Packs, Free Synth Presets) fall into our general licence, the same as regular purchased sounds from HY2ROGEN.COM.

This means YOU CAN USE/ALTER THESE SOUNDS IN YOUR PRODUCTIONS WITHOUT CLEARANCE BUT YOU CANNOT RESAMPLE/RESELL THEM AS INDIVIDUAL SOUNDS.

HY2ROGEN will refund your full purchase price if one (or more) of these conditions are met (conditions marked with an asterisk (*) are required):

• Your card / bank / Paypal account was illegally charged (fraud).
• You provide a reasonable explanation why the refund needs to be made.
• The zip file has not been downloaded. *

We cannot refund you any monies where you have accessed the sounds by downloading the zip.

Eligibility

A refund is eligible for 60 days from the date of purchase (found in your Order Confirmation Email).

Whenever you feel there is a particular condition which qualifies you for a refund, look through our FAQ section and then contact us at contact@hy2rogen.com.

Please be sure to make informed purchases. Each product is clearly labelled with what it contains and what software it requires.

COPYRIGHT/LICENSING NOTICE:

All Rights not expressly granted to the user are reserved. The sound samples on this website are licensed, not sold, to you to be reproduced within your original musical compositions only. All copying, lending, duplicating, re-selling or trading of this product or its content is strictly prohibited. Only the original purchaser of this product has the right to embody and reproduce the enclosed sound samples within their music compositions. Use of these sounds in multimedia projects is limited to use within original musical compositions. Any other multimedia use of these sounds must be cleared with the producer of this product prior to release. This license is granted for a single user only (and is given on a worldwide basis). The license is non-exclusive and is granted for the full period of copyright protection and sound samples. You cannot electronically transfer the sound samples or place them in a time-sharing or service bureau operation or a computer/sampler network.

Opening this product constitutes your acceptance of these terms.

To provide you with the services you have selected, it is essential for HY2ROGEN to store your personal information. This information will be used by HY2ROGEN and its service providers to allow for faster purchasing and the allocation of discount coupons, and WILL NOT be passed to any third parties. No promotional information from HY2ROGEN or any third parties will be sent to the email address provided, except the HY2ROGEN newsletter, which you can unsubscribe to at any time using the link at the bottom of the email.

When you enter the site you will be issued with a cookie, which is a small text file transferred from the website to your hard drive, and is used to validate your login details and allow the audio player to function smoothly when browsing the site, as well as record areas of the site that you visit. This helps us to provide the best browsing experience for our customers and we don’t collect any other information than that outline above and that you enter on the website. This website complies with the Data Protection Act 1998 and HY2ROGEN takes all necessary measures to ensure your data is protected against loss, theft, misuse and alteration. HY2ROGEN is not responsible for any information contained in any 3rd party websites that are linked to from this website.

We do not store credit card details nor do we share customer details with any third parties.