FREQUENTLY ASKED QUESTIONS

HY2ROGEN.COM offers samples, sounds, loops, synths, effects, drum hits, vocals, synthesizer presets, templates, etc. in the form of digital downloads.

You are buying music production related content in the form of either WAV, Synth Presets or Project Files.

When you purchase a sample/synth pack  from HY2ROGEN, you are NOT obtaining OWNERSHIP of the sounds – you are in fact purchasing a LICENSE to use the sounds within your musical compositions, whether or not your compositions are released commercially. The original producer of the sounds will always remain the OWNER of the sounds.

In order to make a purchase you can browse through our catalog using our special filter page available by clicking SOUNDS in the upper main menu. By using the filter on the left you can browse through formats, categories, genres and apply a price filter. You can also scroll down to the footer and go directly to specific tags on any of the website’s pages.

When searching for sounds, each product has at least one audio demo, cover, full description and tech specs to see what’s in the pack.

The main format of these sample packs are WAV files, usually exported at 44.1Khz and at 24bit depth. The one shots will always be accompanied by sampler patches for popular samplers (EXS, KONTAKT, HALION).

When you have found the desired sounds click add to cart. Do this with all your products. When you are finished, click the upper right cart symbol available in the top menu.

In the cart you can find all your products. This is the place you can also input coupons (if available). Review your order and if you’re happy click ‘Proceed to check-out‘. On the check-out page please input the required details and input a password to create your account. You will need it to download the purchased sample packs. Review your order before you proceed onto payment.

We have 2 payment options: Paypal & Stripe. These are both secure and safe to use. Feel free to choose which one you this is best for you.

Once the payment has been completed you will have immediate access to the download(s). If you have closed the website window by mistake, you can always find your downloads by clicking ‘My Downloads‘ from the upper menu. An email will also be dispatched with direct download links to the file(s).

You can download all of your files right away. For being our customers you benefit from UNLIMITED DOWNLOADS PER FILE and UNLIMITED AVAILABILITY. This means you can download each sample/synth pack purchased how many times you want and the files will be available to you forever. If we decide to upgrade our website and the database get’s lost, don’t worry. You can contact us at a later date and we will send you fresh download links of your past purchases. We have always done this for our customers.

This is a general licence which covers all HY2ROGEN products.

These Sounds remain the property of HY2ROGEN MUSIC SRL (Collectively, “Licensor“) and are licensed to you as the original end-user (“Licensee“), for use subject to the provisions below. All rights not expressly granted herein are reserved exclusively by Licensor. 

  • The Licensee may use the Sounds in combination with other sounds in music productions (which include soundtracks of such as films, video productions, radio/TV programs or commercials, computer games and multimedia presentations, library music), public performances, and other reasonable musical purposes within musical compositions. 
  • The Licensee may modify the Sounds and may use the Sounds for commercial purposes as part of a musical composition with other sounds. 
  • The Licensee MAY NOT use the Sounds in isolation as sound effects or as loops (i.e. a sequence of musical events) or any competitive products that are sold or relicensed to multiple third parties. 

A right to use the sounds is granted only to the Licensee and is NOT transferable. This license expressly forbids resale, relicensing or other distribution of the Sounds, either as they exist or any modification thereof. You cannot sell, loan, rent, lease, assign, upload to or download from any server, or transfer all or any of the enclosed sounds to another user, or for use in any competitive product. 

Licensor will not be responsible if the sounds do not fit the particular purpose of the Licensee. 

All of the sounds available for FREE DOWNLOAD (Taster Packs, Free Sample Packs, Free Synth Presets, Free Templates) fall into our general licence, the same as regular purchased sounds from HY2ROGEN.COM.

This means YOU CAN USE/ALTER THESE SOUNDS IN YOUR PRODUCTIONS WITHOUT CLEARANCE BUT YOU CANNOT RESAMPLE/RESELL THEM AS INDIVIDUAL SOUNDS OR SELL THEM AS YOUR OWN.

We will 100% refund your money paid to us within 30 days of acquisition if one (or more) of these conditions are met :

  • Your card / bank / Paypal account was illegally charged (fraud).
  • You have not downloaded the purchased sample pack(s).
  • You provide a reasonable explanation why the refund needs to be made.

Eligibility

A refund is eligible for 30 days from the date of purchase (found in your Order Confirmation Email). Whenever you feel there is a particular condition which qualifies you for a refund, look through our FAQ section and then contact us at CONTACT@HY2ROGEN.COM.

Please be sure to make informed purchases. Each product is clearly labelled with what it contains and what software it requires.

Due to the digital nature of these products, a REFUND IS NOT POSSIBLE IF YOU HAVE DOWNLOADED THE .ZIP ARCHIVE(S). We have no control on what happens on your computer, and no guarantee that you will delete these archives. Also, there is no way for us to know if you have opened these archives, used the sounds, released music, shared them, etc..

COPYRIGHT/LICENSING NOTICE:

All Rights not expressly granted to the user are reserved. The sound samples on this website are licensed, not sold, to you to be reproduced within your original musical compositions only. All copying, lending, duplicating, re-selling or trading of this product or its content is strictly prohibited. Only the original purchaser of this product has the right to embody and reproduce the enclosed sound samples within their music compositions. Use of these sounds in multimedia projects is limited to use within original musical compositions. Any other multimedia use of these sounds must be cleared with the producer of this product prior to release. This license is granted for a single user only (and is given on a worldwide basis). The license is non-exclusive and is granted for the full period of copyright protection and sound samples. You cannot electronically transfer the sound samples or place them in a time-sharing or service bureau operation or a computer/sampler network.

Opening this product constitutes your acceptance of these terms.

To provide you with the services you have selected, it is essential for HY2ROGEN to store your personal information. This information will be used by HY2ROGEN and its service providers to allow for faster purchasing and the allocation of discount coupons, and WILL NOT be passed to any third parties. No promotional information from HY2ROGEN or any third parties will be sent to the email address provided, except the HY2ROGEN newsletter, which you can unsubscribe to at any time using the link at the bottom of the email.

When you enter the site you will be issued with a cookie, which is a small text file transferred from the website to your hard drive, and is used to validate your login details and allow the audio player to function smoothly when browsing the site, as well as record areas of the site that you visit. This helps us to provide the best browsing experience for our customers and we don’t collect any other information than that outline above and that you enter on the website. This website complies with the Data Protection Act 1998 and HY2ROGEN takes all necessary measures to ensure your data is protected against loss, theft, misuse and alteration. HY2ROGEN is not responsible for any information contained in any 3rd party websites that are linked to from this website.

We do not store credit card details nor do we share customer details with any third parties.

If you are a music producer/sound designer and would like to work with us, please use the contact form or send an email at CONTACT@HY2ROGEN.COM.

If you still have questions please send them over using the contact form here or email us at contact@hy2rogen.com